Shipping:
All stock items are usually shipped within 24 hours of receipt of payment for domestic orders, and within 3 days of purchase for international addresses. Exceptions naturally are weekends, and/or holidays. Beyond that, there’s always the chance of an unavoidable extenuating circumstance in which we may need to be away from the computer for a short span of time, ie: family emergency, power outage, etc. You can be assured that if there were anything fitting into that category, we would do our best to alert you of that status on our homepage.
Please consider purchasing postal insurance. Once shipped, your items are no longer in our hands and we cannot control what happens to them. We cannot be responsible for lost/damaged items. Keep in mind that the insurance rates quoted in our listings are for US shipping only. Insurance is available for international orders but is significantly more expensive. Please ask if you would like a quote.
We are happy to include a note card with your personalized message, free of charge, if you are shipping as a gift.
Packaging:
We do what we can to help the environment and keep costs lower for you. We will use recycled boxes and packaging materials when we can. What does that mean? The box your order comes to you in may be reused or recycled, therefore, don’t be alarmed if it shows up bearing what we like to call "character marks". We will also re-use packaging materials that we receive such as peanuts, bubble wrap, etc….instead of throwing it into the garbage.
Payment Options:
We accept all major credit cards
Upon purchase, payment is expected immediately, unless other arrangements (such as layaway or alternative payment options) have already been made. If there is no communication, or payment has not been received within 24 hours of the purchase, we reserve the right to restock the item.
Money orders or checks may also be accepted, if you ask before purchasing and send payment right away. If paying by check, the item will not be shipped until the check has cleared.
Returns:
If you are not satisfied with any product, you may return it, in new condition, within 14 days of receipt of the item, and receive a full refund. Prior to your returning an item, please contact us to let us know that the product will be on its way and the reason for your dissatisfaction. Upon our receipt and inspection of the product, you will be refunded your payment, minus the cost of shipping. Any items returned to us that are not in new condition will be returned to you at your expense.
